Privacy policy

Privacy Policy

Last updated: 1 July 2026

Privacy Policy

This Privacy Policy explains how Kabana & Co. ("we", "our", "us") collects, uses, stores, and protects your personal information when you visit our website or purchase our bespoke clothing and accessories.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Kabana & Co. is an online retailer specialising in bespoke dresses and fashion products.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

Email: mia@kabanaandco.com

2. Information We Collect

When you interact with our website, we may collect the following information:

Name
Billing and delivery address
Email address
Telephone number
Payment information (processed securely by our payment providers—we do not store your full payment card details)
Order history
Measurements or customisation details required to create bespoke garments
IP address
Device and browser information
Website usage data collected through cookies

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Manufacture and deliver bespoke garments.
Communicate with you regarding your order.
Process refunds where applicable.
Respond to customer service enquiries.
Improve our website and customer experience.
Detect fraud and maintain website security.
Comply with legal and regulatory obligations.
Send marketing emails where you have chosen to receive them.

We only process your personal information where we have a lawful basis under the UK GDPR.

4. Lawful Basis for Processing

Depending on the circumstances, we process your personal information under one or more of the following lawful bases:

Performance of a contract – to process and fulfil your order.
Legal obligation – to comply with tax, accounting and other legal requirements.
Legitimate interests – to improve our services, maintain website security and prevent fraud.
Consent – where you have agreed to receive marketing communications.

You may withdraw your consent for marketing at any time by clicking the unsubscribe link in our emails or by contacting us.

5. Sharing Your Information

We only share your information where necessary to operate our business and fulfil your order.

This may include:

Payment service providers.
Courier and delivery companies.
Website hosting providers.
Email marketing providers.
IT and security service providers.
Professional advisers where required by law.

We do not sell, rent or trade your personal information to third parties.

6. Payment Providers

Where you choose to pay using one of our payment providers (such as Klarna, if available), we may share relevant personal information including your contact details and order information so they can process your payment, assess eligibility for payment options where applicable, and manage your transaction.

Each payment provider processes your personal data in accordance with its own Privacy Policy.

7. Cookies

Our website uses cookies to improve your browsing experience and ensure the website functions correctly.

Cookies help us to:

Remember items in your shopping basket.
Save your preferences.
Analyse website traffic and performance.
Improve our products and services.
Display relevant advertising where applicable.

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website.

8. Marketing Communications

If you subscribe to our newsletter, we may send you updates about:

New collections.
Product launches.
Exclusive offers.
Promotions.
Company news.

You may unsubscribe at any time using the unsubscribe link included in every marketing email or by contacting us directly.

9. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your order.
Meet our legal, accounting and tax obligations.
Resolve disputes.
Enforce our legal agreements.

Once your information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where appropriate.
Restrict the processing of your personal information.
Object to certain types of processing.
Request transfer of your data to another provider (data portability).
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at:

Email: mia@kabanaandco.com

If you believe your personal data has been handled unlawfully, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

11. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Payments are processed securely through trusted third-party payment providers using industry-standard encryption and security measures.

12. International Data Transfers

Some of our trusted service providers may process your information outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

13. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.

The most current version will always be published on this page, together with the latest revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Kabana & Co.

Email: mia@kabanaandco.com